DayBPO takes business process outsourcing to another level by providing all of its services in more than one language. But what are the benefits of using DayBPO? As a multilingual BPO service provider, we pride ourselves on providing cross-cultural growth for businesses of all sizes, with ten years’ worth of experience to back this up.
With this in mind, our post today takes you through all the benefits your business, whether small, medium, or large, gets from using Day BPO.
Let’s get right into it.
First Things First
You may or may not know what exactly business process outsourcing is and why your business or any other business may even consider using it. No worries, here’s what BPO is in a nutshell:
Business Process Outsourcing is, as the name suggests, a form of outsourcing for your business. It involves taking advantage of an outside company’s offering of taking over and performing some of the day-to-day services your business offers.
The services you outsource are essential but aren’t primary business functions. These services can include but aren’t limited to customer service, technical support, lead generation, sales (outbound and inbound), payroll, and accounts management. Of course, the tasks outsourced have a lot to do with the type of company and what is deemed non-primary to their offerings and business model.
At Day BPO, our outsourced services fall into 3 categories: Lead Generation, Technical Support, and Customer Retention Services. We’ll discuss our offerings in detail in the next section, so keep reading!
The Services and Advantages of Using DayBPO Services
As mentioned earlier, Day BPO is your go-to outsourcer for lead generation, customer retention, and technical support services. Of course, under these broad headings, we solve the following problems:
- Customer care
- Administration
- Payment Services
- Finances
- Human Resources
- Marketing and Sales
Based on the breakdown in our services listed, we can safely say that we’re a customer support provider who takes it up a notch by providing multilingual, cross-cultural business process outsourcing. Our areas of expertise are in the following areas:
Lead Generation Services
Want to get the attention of potential and current customers, convert them to leads, and move them to the next phase of the buyer’s journey? Then lead generation is what you should focus on.
Of course, our services have multilingual offerings with nothing less than what we guarantee is turnkey marketing. We have the best sales team and post customer support solutions for your business.
When it comes to lead generation, it’s all about strategy. That said, our team of highly qualified and experienced digital marketers will work with our hard-working and top-performing linguists to devise and carry out intelligent strategies to successfully guide your customers through the buyer’s journey.
Technical Support Services
Leave the worries of solving your customers’ problems to us. When you outsource our technical support services, you’re giving yourself more time to focus on other aspects of your business and trusting us to get this part of the job done.
We aim to make easy and effective solutions available to your customers, no matter their language. Simply put, we make life easy for your company and your customers alike.
Customer Retention Services
Your business grows as long as you’re able to turn your customers into repeat buyers. That’s why you need customer retention strategies. What’s more valuable than a returning customer? Exactly, nothing!
When real people who speak your customers’ language interact and lend support, it guarantees a smooth and exceptional experience every time.
The Benefits of Using DayBPO as Your Outsourcing Provider
We Save You Time
Who doesn’t want more time to focus and get the job done right? That’s why BPO exists. As your BPO provider, Day BPO gives you and your team the opportunity to be more creative and deliberate so that your team is able to use their skills, knowledge, and experience in a more focused way.
Believe it or not, in the long run, your team becomes more satisfied with their job because they are given the opportunity to use their abilities more cohesively, making them feel more valued. Your turnover rate may also very well decrease.
Our Services are Cost-Effective
Business Process Outsourcing comes with cost-saving benefits. One main thing that comes with high costs is overhead fees such as staffing. Let’s not forget about the hiring process – the interview, onboarding, and training. For every one that goes through this process, it takes lots of time and can also come with very high costs.
When you outsource some of your services, it saves you costs associated with onboarding as well as office space, resources, and other materials that would have been necessary for this setting.
Your efficiency increases as well as your desired output because now you have a team that is dedicated to the task at hand with the requisite expertise to do the job well.
Productivity and Efficiency Increase on Your End
Nothing gives you a better sense of relief than being able to focus on your core job function. So many times, we get consumed by and caught up in paying attention to the non-core functions of our job, and other things suffer as a result of this.
Outsourcing your company’s non-core business functions allows you and your team to have a laser focus on what matters more.
Experts Handle your Business
Ever heard them say, ‘leave it to the experts? Well, this is what Outsourcing with Day BPO allows you to do. Our team of experts is highly skilled and trained to become experts in their field. This means that when we handle your non-core business functions, we handle them well.
How to Enjoy the Benefits of Using DayBPO services
Taking advantage of our great offerings here at Day BPO is easy. Anyone can reap the benefits of using DayBPO services.
When you approach us, we’ll set up a meeting to discuss your needs so that we can know how we can best serve you. After this is done, we’ll get to work putting a team together and training them specifically to your workflow and manuals. Finally, you begin to increase your savings while our multilingual team serves your customers all over the world, all while you keep doing what you do best.