Many financial service providers have turned to financial outsourcing partners to help them stay competitive and keep up company-wide growth. These financial outsourcing vendors, also known as BPOs, offer impeccable services through innovation, the latest technology, an abundance of professional expertise, and years of experience in the financial sector.
Since these third-party service providers also stay up-to-date with global trends that enhance organizational processes and performance, they help their clients stay ahead of the curve as well.
BPO公司以其深厚的专业知识和专业方法代表客户处理非核心业务服务。
With that being said, let’s take a look at some of the current innovations that financial service providers can access through BPOs.
A Look at Financial Outsourcing in 2023
Streamlined Back-Office Operations to Enhance Business Growth
后台服务对企业的成功至关重要，不仅在金融业，而且在每个组织都是如此。这些服务影响业务的许多方面，包括客户关系、银行交易和前台功能。
由于后台服务管理不善，公司内部的错误更加普遍。延迟的、过时的和错误的账户信息很容易被人员利用。而这些结果导致了服务质量的下降，前台工作人员的工作量加重，运营成本增加，以及品牌形象受损。
为了保持所有流程的顺利进行，金融机构需要确保其前后台职能部门的合作和协调。而这正是BPOs能够真正创造出不同的世界的地方。
Outsourcing providers focus on data capturing, accounting outsourcing, risk management, lead generation, credit verification, tax management, outsourcing contracts, and payment systems. All of which are back-office tasks that do not form part of the organization’s core functions.
Introduction of Expansive Mobile Channels
2018年，仅在美国就有近2.6亿部智能手机在使用，大约有6000万移动银行用户。为了适应这些移动客户，银行开始与外包商合作，帮助他们最大限度地利用移动服务的渠道。
具有类似于银行网站上的自助服务选项的坚实的移动应用程序不断得到加强。而因此，金融供应商和业务流程外包公司可以通过移动端特有的方式更快地协助他们的客户，包括通过短信整合银行应用程序的提醒。
Digital Document Management Through BPO Service Provider
随着越来越多的业务走向在线和数字化，金融供应商对更顺畅和更安全的文件管理系统的需求大大增加。但要有效地实现这一点，你需要与云服务一起工作的先进技术。而BPOs拥有这些技术。
当银行外包时，他们也能获得他们所需的那种软件，以使其印刷文件数字化。使用这些程序可以提高个人和整个公司工作流程的效率和准确性。
银行现在有能力采用安全的虚拟解决方案，如云计算。此外，他们还得到了来自其外包合作伙伴的技术专长的支持。这就弥补了缺乏数据中心、设备和这种转型所需的其他资源的不足。
Omnichannel Solutions in Financial Outsourcing
现代消费者需要一个更加个性化和简化的银行体验。外包商可以处理向全渠道平台的迁移，增强任何设备上的用户体验。
这些平台可以进行实时数据收集和分析。这意味着金融机构可以通过与外包商合作，不断努力提高其提供的客户体验。
结束语
With the outsourcing trends we see in the financial services sector, it’s easier than ever for banks to upgrade their processes and core competencies to boost their competitive edge and achieve rapid growth.
Here at DayBPO, we offer all of these services and more. When you partner with us, you can rest assured that we’ll support your company’s needs. Our services focus on freeing up more time for you to focus on the mission-critical functions of your brand.
对你的组织来说，外包可以是一个战略性的、有利可图的举措。想知道你能从外包中获得什么好处吗？今天就与我们的专家团队取得联系吧!