Entrepreneurs face two common issues when expanding business globally: time management and language barriers. Things can get a little tricky after crossing international borders. But don’t worry! You can always hire a multilingual BPO service to help whenever you need it.
BPO services have been a mainstay in business since the early 2000s and recent years tell the same story.
It’s exhausting and research-intensive for a single company to become a Master of International trends, laws, and customers.
That’s why many companies turn to an offshore BPO vendor—or at least one with international reach.
Why Do Companies Use Business Process Outsourcing?
Most businesses use BPO companies to improve productivity and support their internal workforce.
One of the most common BPO services is call center outsourcing, but they can perform both front-office and back-office functions.
BPO providers also help manage the central office functions, i.e., internal and external business matters, such as:
- Data Accounting (DA)
- Information Technology (IT)
- Human Resources (HR)
- Quality Assurance and Management (QA&M)
- Payment processing
- Customer Care Services
- Marketing, Advertising, and sales.
In their 2021 report, Grand View Research shared the most used outsourcing services which included:
- Banking, financial services, insurance (BFSI).
- IT & Telecommunications.
But with all these BPO services, it’s important to incorporate a multilingual element if you’re targeting international customers.
International business requires attracting new customers by studying their interests and understanding their needs. And to do this, you’ll need a firm grip on international languages, trends, cultures, and more.
In saying that, BPO services eliminate the pressure to have all this knowledge in one place. Plus, it frees up your time to be more active in managing revenue growth and other essential business matters.
Benefits of Hiring a Multilingual BPO Service Provider
While we briefly touched on the benefits of multilingual BPO services above, here’s how they can support your company:
#1 – Increase Customer Loyalty
Multilingual BPO services can help you fulfill customer needs without compromising quality or wasting resources.
All customers mainly focus on three basic things:
- Timely delivery
- Quality products
- Someone to answer their queries in their mother tongue.
A BPO with multilingual customer support can help you manage all of these for your business, increasing your customer’s loyalty.
#2 – Make Your Brand Global
Your brand needs to cater to individual markets to get international customers. This requires you to make many linguistic upgrades to your business.
A multilingual BPO service can help you build your brand’s credibility worldwide or in any specific region or country of your choice. And the first step is to provide products, services, and marketing in a customer’s native language.
Speaking your customer’s language makes them more likely to connect with you and establish a better understanding of your products. That’s why in-country brands always use their local edge to draw customers away from international brands. But if your company can look and feel local, you can make the most of your expansion.
Plus, BPO service providers can also help you navigate the unfamiliar regulatory compliance that comes with expanding your company.
#3 – Ease of Hiring and Training Employees
Recruiting employees is a crucial part of any business, especially if you’re setting up an office in a new region.
But if you’re not able to be on-site or don’t have the time to manage the recruiting, you can use offshore outsourcing for hiring and training new employees. Plus, if you use a multilingual service, you can better prepare your employees rather than train them in a non-native language.
#4 – Saving You from Financial Crisis
When dealing with international clients, businesses suffer the risk of getting conned. So, it is essential to understand all the business dealings before agreeing to them.
Multilingual BPO services can negotiate deals and contracts on your behalf. Plus, they can cut your costs and save the company money in many ways, for example, through contract negotiations and tax savings.
You can also partner with a legal BPO service with specialized knowledge of the region. With this knowledge, they can review contracts and alert you of any concerning terms.
#5 A Multilingual BPO Service Improves Flexibility and Save Time
Understanding the terms and conditions is necessary when you are sealing international deals. And knowing how to turn them to your benefit is an important business skill.
With the help of multilingual BPO services, you can ensure business contracts are favorable from the beginning. And since they’re experienced, they’ll know exactly what to look for, saving you the time you’d spend on legal paperwork.
Hiring a multilingual BPO service also provides you with flexibility since you don’t have to hire employees for that service. Instead, you can source help from a BPO company if and when you need it.
#6 – Improve Quality and Performance
Business expansion depends upon improving the quality and performance of your services and products.
Yet, most businesses fail to find ways to improve their performance. This phenomenon could be due to unfamiliarity in a new market, needing a fresh perspective, or something else.
To help, you can find a BPO service that specializes in the area of business that you’d like to improve. On the one hand, the BPO company could take over the role, so you no longer have to think about it. Or you could enlist their help as a consultant to help you improve your in-house processes.
#7 – A Multilingual BPO Service Gives You Access to Advanced Technology
Improved and up-to-date IT departments are an asset for all business companies.
However, progressive system updates and constant monitoring are necessary to ensure constant business growth.
BPO services make sure your IT Department has access to advanced technologies, helping you keep up with competitors.
Advanced technology also ensures that your business databases are secure and protected from cyberattacks.
Hiring a Professional Multilingual BPO Service Provider
BPO services are excellent for plugging skill or resource goals within your business.
These companies can help you:
- Improve productivity by handling tasks that you don’t have the time or labor power to complete.
- Expand into new locations without creating a fully-fledged office in the beginning.
- Scale your business and provide expert consultation on different areas of your business.
- Engage with international customers through multilingual call center services
At DayBPO, we provide multilingual support to help you scale your business across every department, including marketing, customer service, and more.
If you need some expert consultation on an area of your business, reach out to us today and let us know how we can help.