Did you know that almost a third of all small businesses outsource at least some of their non-core operations? Outsourcing services is the act where one organization delegates some of its functions to an external service provider instead of handling them in-house. Business Process Outsourcing (BPO) allows companies to get more done and trust that professionals handle their outsourced tasks without growing their in-house teams.
From reducing operational costs to increasing efficiency and helping you focus on your core business functions, outsourcing can be an excellent investment for any business.
With that being said, let’s look at some of the small business services you should consider outsourcing!
Outsourcing Services to Consider Today
Comptabilité
La comptabilité est une fonction commerciale couramment externalisée. Si vous n'avez pas d'experts financiers dans votre équipe, il vous faudra beaucoup de temps et d'investissement financier pour apprendre les normes de conformité que votre entreprise doit respecter. Mais des prestataires de services d'externalisation de la comptabilité compétents peuvent souvent gérer cette fonction pour plusieurs entreprises à la fois.
Marketing
An external marketing service provider can help you grow your business efficiently and effectively. They can work on your ad designs, fine-tune your content, and handle your social media schedules. Once these non-core functions are off your plate, it frees up time to focus on core functions to help your business grow even more. In addition to being skilled in the marketing industry, these professionals can also assist you with new strategies and creative ideas that you might not have had access to without outsourcing.
Tâches administratives
Il n'est plus rare de voir des assistants virtuels opérer au sein de grandes organisations. Une AV peut généralement prendre en charge la majorité des tâches administratives, y compris la gestion des e-mails et des médias sociaux. L'embauche d'un assistant virtuel est également l'une des voies les moins coûteuses vers l'externalisation. Toutefois, vous pouvez vous attendre à payer plus cher pour des assistants virtuels expérimentés et pour ceux qui sont spécialisés dans un domaine d'activité particulier.
Service à la clientèle
L'externalisation du service clientèle est l'un des services les plus demandés dans l'industrie BPO. Ce service est particulièrement bénéfique pour les entreprises qui traitent avec des clients en ligne et ceux qui ont besoin d'une assistance téléphonique. Les fournisseurs de BPO externalisent généralement leurs services par le biais de centres d'appels externes et de services de chat.
Services informatiques
Le secteur informatique est l'une des industries d'externalisation les plus importantes au monde. Les entreprises qui ont besoin d'aide pour leur gestion informatique peuvent choisir de sous-traiter à des fournisseurs de services gérés ou de travailler avec des BPO qui fournissent des services à la demande pour tout problème technique au sein de l'entreprise.
Fabrication
If you’re a small business, it can be pretty expensive to set up a manufacturing facility. And that’s precisely why this is an in-demand BPO service. Although offshore BPO is an option, you don’t necessarily have to work with a BPO service provider outside of your home country. However, if you’re based in the US, you might find that offshore outsourcing is one of your cheapest options for manufacturing BPO.
Ventes
De nombreuses entreprises n'ont pas l'expertise ou les compétences nécessaires en interne pour mener efficacement des campagnes de marketing et mettre en place des entonnoirs qui les aideront à conclure davantage d'affaires. Mais lorsque vous externalisez ce service, vous investissez dans des résultats professionnels en déléguant la fonction à des prestataires de services qualifiés qui savent comment attirer davantage de clients.
Recherche
Market research is no easy feat, especially if you don’t have experienced research analysts on your team. Small businesses that need to learn more about their customers or their industry as a whole for the sake of expansion need to ensure they’re doing thorough research. Instead of spending weeks creating surveys for consumer behavior research, you can outsource this function to research firms. They can help you get it done in the shortest time possible. As an added benefit, you might also find that the firm has access to more resources that can help you gain even more insights.
HR Outsourcing Services
Human Resources is another function that’s always in demand in the BPO sector. This function comprises all functions related to hiring, onboarding, and managing your team of employees. One of the most common functions of an HR outsourcing firm is recruiting new talent and training those employees for their new positions. Many other options also exist within this field, though, some of which include benefits management, payroll, and time and attendance management.
Logistics Outsourcing Services
Many companies that outsource their manufacturing functions also use of drop shipping service providers for logistics. This ensures that your product gets manufactured and delivered to your customers without your team members needing to manage the process. In general, eCommerce sellers that focus on their marketing and online presence tend to outsource this function as it saves them time and money.
Wrapping Up Easy-to-Implement Outsourcing Services
As you can see, there are various small business services that you can easily outsource to help take the pressure off your in-house teams. By outsourcing non-core functions, you can save time and money while also creating opportunities to focus on growth by zooming in on your core business functions.