Technical Support Services to Assist your Customers
Offer your international customers the support they deserve, help them unleash your product’s potential, and build a strong, long-lasting bond with our multilingual technical support services. Call us today and find out which languages we support – we’re available for you 24/7.
Technical Support Services – Benefits of Outsourcing
Technical support outsourcing has a variety of advantages when compared to handling tech support in-house.
- Lower operational cost: You save both on training and on infrastructure.
- Focus: You can concentrate on your core operations.
- Global presence: Engaging with your customers across regions is left in the hands of a reputable local company that has first-hand experience operating within that culture.
- The latest technology: Since BPO companies are exclusively dedicated to this sort of services, they make sure that their technology is always ahead of the curve. This is vital for them to remain competitive.
Multilingual Tech Support Services – Why Go Global
Technical support outsourcing is the best and most cost-effective way to provide support to your international customers.
As customer service expert Damon Richards once said: “Customers do not care how much you know unless they know how much you care.”
The best way to show you care is by providing technical support from knowledgeable people who speak your clients’ language.
By refusing to accommodate to the region you’re targeting linguistically and culturally, you’re creating a barrier between your product and your customers and failing to unleash your brand’s potential.
All Our Multilingual Call Center Services
We offer the following multilingual and omnichannel support for B2C, B2B, SMB, and B2E spaces:
Lead Generation Services
Finding, assessing and seizing sales opportunities in your target culture has never been easier. We’ll design a winning multilingual sales plan and gather the team and the technology to make it happen.
Customer Retention Services
Returning customers are the foundation of your business, and retaining a customer is 5 times less costly and easier than getting a new one. The core of our culturally-sensitive, data-fueled customer retention services is reactivating your clients by understanding their needs and offering the best solution they hadn’t thought of.
Technical Support Services
What’s the key to customer loyalty? A satisfying customer experience focused on helping the client get the most out of their product. We can offer the help your clients need, when they need it, in their language.
Our Technical Support Services
According to a Microsoft study, 30% of customers say that inability to reach an actual human is the worst part of contacting tech support services. Since the beginning, the quality of our services has rested on its human touch. We rely on a global team of experts to make the sort of detail-oriented and creative decisions that have granted us the trust of industry-leaders across the world.
We will learn all relevant details of your product and train our carefully selected staff to ensure effective and quick support.
What do we bring to the table?
- Presence across 5 continents
- Experience across industries
- Support in various languages
- The best and latest technology available
- A network of highly-trained sales and customer experience experts
- 24/7 availability
- 12 years of experience developing high-quality tailored solutions for the organizations and individuals paving their industry’s future
3 Steps to Order Our Services
We offer the following multilingual and omnichannel support for B2C, B2B, SMB, and B2E spaces:
1
Discuss the Project
We can provide multilingual assistance for customer support services, facilitating problem solving.
2
Build the Team
We can provide multilingual assistance for customer support services, facilitating problem solving.
3
Let’s Collaborate
We can provide multilingual assistance for customer support services, facilitating problem solving.
Schedule a Meeting
We offer the following multilingual and omnichannel support for B2C, B2B, SMB, and B2E spaces:
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You can focus on growing your business, we’ve got your back as a BPO service provider.
We’re always available to design an effective solution according to your goals and needs. Learn more about our BPO services and the languages we support by contacting us: [email protected] or call 1-800-969-6853