Customer Retention Services to Delight Clients
An outstanding customer experience is the key to keeping your clients coming back. With our multilingual customer retention services, you can give your clients the purchase and after purchase experience they deserve at low operational costs. From order taking and payment collection, to loyalty management, we can help you every step of the customer lifecycle. Call us today and learn about the languages we support. We’re available 24/7.
Customer Experience Services
When we talk about “customer experience”, we’re referring to how the customer perceives your brand through their experience with its representatives and with its products. Customer service is a key part of a bigger puzzle.
With our customer experience services, we aim to create a strong and lasting bond with the client, providing them with the information they need to make the buying choice, as well as the support they deserve to make the most out of their product.
Our services are provided by highly-trained locals from your target audience’s region, and powered by the latest technology.
Global Customer Retention Services – The Power of Language
Taking care of your customers, regardless of where they are, is always a competitive advantage. If your customers can get the assistance they need in native their language, directly from you, you’re offering them incredible extra value.
According to an AE report, one-third of customers decide to switch companies after just one instance of poor customer service. And according to a Microsoft report released last year, 68% of consumers welcome companies sending them proactive customer service notifications.
Your customers want to know you care, and there’s no greater sign of it than communicating with them in their language. With our help, being a click away from your customers becomes easier than ever. Extensive training, attention-to-detail and the human touch that characterized our services from the very beginning are at the core of the service we provide.
All Our Multilingual Call Center Services
We offer the following multilingual and omnichannel support for B2C, B2B, SMB, and B2E spaces:
Lead Generation Services
Finding, assessing and seizing sales opportunities in your target culture has never been easier. We’ll design a winning multilingual sales plan and gather the team and the technology to make it happen.
Customer Retention Services
Returning customers are the foundation of your business, and retaining a customer is 5 times less costly and easier than getting a new one. The core of our culturally-sensitive, data-fueled customer retention services is reactivating your clients by understanding their needs and offering the best solution they hadn’t thought of.
Technical Support Services
What’s the key to customer loyalty? A satisfying customer experience focused on helping the client get the most out of their product. We can offer the help your clients need, when they need it, in their language.
Customer Care Services by a Team of Experts
When you count on our customer retention services, you place your customer experience in the hands of professionals equipped with the best tools available. With more than 12 years in the industry, unmatched cross-cultural expertise, and a solid record of outstanding reviews, we’re your best option.
What do we bring to the table?
- Presence across 5 continents
- Experience across industries
- Support in various languages
- The best and latest technology available
- A network of highly-trained sales and customer experience experts
- 24/7 availability
- 12 years of experience developing high-quality tailored solutions for the organizations and individuals paving their industry’s future
3 Steps to Order Our Services
We offer the following multilingual and omnichannel support for B2C, B2B, SMB, and B2E spaces:
1
Discuss the Project
We can provide multilingual assistance for customer support services, facilitating problem solving.
2
Build the Team
We can provide multilingual assistance for customer support services, facilitating problem solving.
3
Let’s Collaborate
We can provide multilingual assistance for customer support services, facilitating problem solving.
Schedule a Meeting
We offer the following multilingual and omnichannel support for B2C, B2B, SMB, and B2E spaces:
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You can focus on growing your business, we’ve got your back as a BPO service provider.
We’re always available to design an effective solution according to your goals and needs. Learn more about our BPO services and the languages we support by contacting us: [email protected] or call 1-800-969-6853