BPO Outsourcing – The What, the Why, the How
What is BPO outsourcing, and what does a BPO service provider offer? Find all you need to know about the benefits of outsourcing services here. And don’t hesitate to contact us if you have further questions – we’re available to you 24/7.
What is BPO Outsourcing?
Business process outsourcing (BPO) is a type of outsourcing that consists of hiring a third-party company to take care of the operations involved in certain business processes. This was originally associated with manufacturing firms that outsourced large segments of the supply chain.
What Does a BPO Service Provider Handle?
A BPO service provider can handle your back-office and/or front-office processes. Front-office processes are about the relationship between the company and its clients. Meanwhile, back-office processes are related to internal business operations.
For instance, a company can delegate their bookkeeping, human resources management, or marketing to agencies or other third-party vendors. In doing so, they’re doing back-office outsourcing.
On the other hand, a company that hires a third-party to provide technical support for their clients is outsourcing part of its front-office operations.
The BPO Industry
During the last 18 years, the global market for outsourced services has almost doubled in size. The reason for this growth is simple: companies have decided to automate certain tasks, and delegate those that need a human touch to companies that specialize in providing high-quality solutions for that area of their business. That way, companies can focus on what’s really important: Their products and services.
Advantages of BPO Outsourcing
The advantages of outsourcing depend on the particular processes you want to outsource, as well as on several factors within your business, and are maximized by partnering with an excelling company.
The main benefits of outsourcing are:
Effectivizing resources
The ability to invest more on your core value proposition.
Ensuring the latest technology
BPO service providers make this aspect of businesses their sole purpose, and make sure this area is always handled with the best and latest technology available.
Lowering costs
Outsourcing is significantly less costly than handling certain processes in-house, requiring no new hires, no extensive training and no infrastructural changes.
What’s the Difference Between BPO and KPOs?
Knowledge process outsourcing (KPO) is a type of BPO service. It entails the outsourcing of core business activities related to information, to specialized individuals. For example, when a business without an in-house legal team hires a legal firm to handle a patent infringement issue, they’re carrying out knowledge process outsourcing.
3 Steps to Order Our Services
We offer the following multilingual and omnichannel support for B2C, B2B, SMB, and B2E spaces:
1
Discuss the Project
We can provide multilingual assistance for customer support services, facilitating problem solving.
2
Build the Team
We can provide multilingual assistance for customer support services, facilitating problem solving.
3
Let’s Collaborate
We can provide multilingual assistance for customer support services, facilitating problem solving.
Schedule a Meeting
We offer the following multilingual and omnichannel support for B2C, B2B, SMB, and B2E spaces:
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You can focus on growing your business, we’ve got your back as a BPO service provider.
We’re always available to design an effective solution according to your goals and needs. Learn more about our BPO services and the languages we support by contacting us: [email protected] or call 1-800-969-6853